ReachOut Wireless Help

Welcome to ReachOut Wireless Help Blog and website.
Note: Our Terms and conditions page has been updated and or set in place. You must agree to the terms and conditions before use of this website. Existing accounts will need to view the new terms as well to continue use. Thanks -ROWH visit the terms and conditions here: http://reach-out-wireless.com/about-us/terms-and-conditions/

***WARNING: REACHOUT WIRELESS is no longer providing  new service. Existing customers will need to find new service. Click on our sponsors links for the best quality, low cost cell phone plan that works with low income(Lifeline)- The help team***
ReachOut Wireless

We provide the latest information on government assisted phone programs in the united states. ReachOut Wireless help will keep you up to date with news, helpful reviews, changes, affordable prepaid cell phone pans, and most importantly the blog written by a real user to unveil all the frustrations that come with these services and how to beat them!

Please sign up to the site at www.reachoutwireless.com and post a simple blog comment here to help others with there service in time of need. Your comment will help bring awareness to this new program and the problems that are tangled with in.

This website will help you add minutes to your ReachOut Wireless phone, Get unlimited minutes for your ReachOut wireless service, Upgrade your phone, and much more. Please visit the ReachOut wireless add minutes section for more details.

Getting ReachOut services requires mailing a lifeline form to be approved for government assisted phones. They also allow you to pay as an unassisted customer as well. Its a no-brainer why the lifeline program for old land-line phones has transferred into the new generation of cellular technology.

Life line is a government assisted phone service. It allows applicants to get a large discount on there home phone(Land-line) or wireless cell phone service given that they qualify. A small price to pay to insure the liberty’s of fellow Americans in need. A crucial Boost for the economy at a small price.

~ ReachOut Wireless Help

 

Summary
Review Date
Reviewed Item
Reach-Out-Wireless.com
Author Rating
5

113 thoughts on “ReachOut Wireless Help

    • I have been trying to get ahold of Reach out, because of phone problems for over two hours. I get to my turn and get hung up on! No wonder the line goes fast! I don’t know what to do. My phone is broke. I was one of their first customers and it won’t charge at all. Then they say that my # doesn’t exist, but before when I added min. I had no problem. I’m so frustrated!

    • Please tell me how to receive this companies help with employment. Your help will be greatly appreciated.

    • Info phone,gov phone,Verizon wireless Terminal Id (removed content) min bought 12/18/13 11:33:45 am last time got min,phone stills works,BAD Batterys 1 call phone is dead tech call phone ask want free min,I did ,see if it went throw? get new gov phone min,charged up old phone (Removed) call got best buy phone $30 1000 min phone wearing out,(removed) call email jschwersinske@att.net low income retired health,info Jeff 10-16-14 thur 11:50pm

  1. WHATEVER YOU DO DON’T MOVE TO A STATE THAT REACHOUT WIRELESS DOESN’T SERVICE OR YOU WILL BE SCREWED!!!

  2. Total B.S. agent don’t speak English well; don’t know what you’re trying to tell them. Website is under repair for months ;can’t sign in need new phone ;phone upgrade not working: Had trouble adding mins. Not happy with my experience with ROW. MORE THAT I HAVEN’T MENTIONED.

    • I agree . My phone has been off now for month for enrollment processing can”t get any answers why it is taking so long. I have plenty of min still on the phone. can anyone help?

      • Visit their website and email them, then chat. Do this while your on the phone with them on hold. This is the fastest way to get a hold of them! If you don’t like your rep, politely ask to be transferred to someone you feel comfortable talking with! Remember stay patient and let them do the “Waiting”. Sit back and listen to music for an hour or less until they are ready. After all you are the customer.

        ~ReachOut Wireless Help

  3. Ummm, just wondering why is it that my “reach out wireless Government phone” that I paid $20.00 for in Watts, Ca. hasn’t been receiving its monthly allotment of minutes? My cell number is 213-xxx-xxxx?

  4. I’ve been looking for a way to buy minutes from reachout wireless. I go to their site and nothing there. It gives you all this info but it’s useless. The page sucks. I go to add min. but all it does is send me back to the same page I was looking at. Confusing and my head is about to burst!!! I hate ittttttt!!!!!!!!!!!!!

  5. HELLO,I CINDY ALLEN AM IN NEED OF A PHONE.WHATS THE COST FOR ANOTHER OBAMA PHONE?THE PICTURE WENT BAD ON MY FIRST PHONE.MY ADDRESS IS xxxx xxxxxx xxxxxx xxxx COLUMBUS,GA SS#xxx-xx-xxxxI GET PAID ON THE FIRST OF THE MONTH.CAN YOU PUT ME AN ORDER IN FOR A PHONE,AND I CAN SEND YOU A PAYMENT BY BILL PAY WITH MY BANK. GIVE ME THE ADDRESS,AND MY ACCOUNT NUMBER SO I CAN ADD YOU TO MY BILL PAY.

    • Cindy these are public comments, Please be careful on the internet with vital information like SSN. The web admin has deleted parts of your comment for this reason but would also like to make sure that your protecting yourself.

      Please visit reachoutmobile.com and speak with a live chat rep.

      They can solve your issues.

      ~ROWH

  6. I was living in Northern Ca. when i got my reachout wireless phone. Now i have moved to southern Oregon and wonder what changes i need to make with my account.

    Phone is working fine. But im sure i need to update info for Oregon.

    thanks

  7. I just added the $3.00 package to my phone #530-228-7596 via on line and by useing my card it took my money but DID NOT give me the package on my free government phone. Confirmation #EUHPBFC5615C please help ASAP I am missing calling my Granddaughter on her Birthday.
    Thank-you,
    Kelly Nelson

    • Log in the website @ reachoutmobile.com and let a chat rep know ASAP. Check out this sites FAQS in the blog section for info on how to keep up and running for longer on ROW.

      ~ROWH

  8. MY PHONE IS NOT WORKING RIGHT AND I DO NOT HAVE ANY MINUTES ON IT, I GOT THE MINUTES SUNDAY MORNING AND ON WEDNESDAY MORNING I GOT A MESSAGE SAYING THAT I DIDN’T HAVE ANY MINUTES, MY PHONE NO. IS 785-(removed), CAN YOU HELP ME WITH THIS PROBLEM, I AM 70 YEARS OLD AND NEED MY PHONE, BECAUSE I AM DIABETIC AND ALSO HAVE OTHER HEALTH ISSUES!

  9. I lost my phone, but i have another all i have to do is call them and give them the numbers and I am good. I THOUGHT but it has turned in to A real ordeal. i have spent endless hours and have got nowhere. the closest i can get ia a recording to leave my name and number and they will call me back I have give up they dont call and there is no live voice to be found. Am I missing something or is this company going or allready has gone tits up.

  10. I have my second phone an I’ve used it once the battery exploded I’ve tried calling the company (you with. No success I’m a disabled senior an I e had this service for 4 yrs the first yr no problem now I want out I still have no phone for the past 3 yrs I want to accelerate service an return phone so I can go to different service that actually works! Please instrct procedures thank u

  11. This is a crooked company, they have shut my phone of AGAIN and refuse to fix the problem. Filing yet another complaint with the FCC and looking into filing a class action lawsuit. They are ripping of thousands of people.

    • Visit Reachoutmobile and click chat. They will help you out with a new phone. Chat can take 5 minutes to 3 hours.

  12. my phone is a verizon lg 3200 flip-phone. cant get the ringer to work. only will vib or lady speaks outloud when the phone should ring, any help out there… im tired of getting no help with phone…..

  13. I currently have a reachout mobile device and I need help to reactivate my service. What should I do?

    • Call ReachOut Wireless from the phone numbers supplied on this site. Don’t forget to resubmit your application for lifeline if your are receiving these benefits.

      ~ROWH

    • Activation is done over the phone. Please browse this websites resources for phone numbers.

      ~ROWH

  14. 09/13/2014 while dealing with this company for a cell phone and its services why do it take such a long time for the company to respond to the requests its consumers while waiting for a cell phone its ironic that after all this effort to put forth these documents for this services and no response at all he is still waiting for some action of the past ninety day that has not occurred why waist any ones time with these no show responses.

    • I have unlimited talk and text and my service was interupted at the worst time and it still isn’t on y cant something b done i pay the bill every month and have paid it before its due.what the world.unhappy

      • This happens a lot with discounted service. We feel your frustrations. Are you still having issues with reachout wireless service?

        -ROWH

  15. Kept calling two different numbers and waited and waited and when it got to number one..they hung the phone up. This went on for about 3 hours. Tried chat..same thing. Ridiculous, all I want to do is buy another phone and can not get through. The only ones on the web site are too expensive. Help

  16. I have an old reach out wireless phone which went bad and I bought another one. I need to activate it. What steps to go through?

  17. MY phone is not working. I called and a new battery was sent. It is still not working.
    Please replace this phone or make it work.

    Thank you

    Martha tate

  18. My phone hasn’t received minutes for the month of December. The first of the month 250 minutes should of been added. Need reachout wireless to put time on my phone asap!

  19. DON’T WASTE YOUR TIME TRYING TO USE REACHOUT… they are the saddest case of a company you’ll ever find. I’ve been waiting 70 days. They keep telling me to check back in 2-3 days.. every single time I call them. WTF?

    Find a different carrier for your free phone / minutes. These people are a joke.

  20. Every time I try to go to their website it comes up user refused connection ! So why can’t I connect to them I need to find out why my minutes were not added

  21. I find it extremely frustrating that, after over 30 minutes trying, I finally gathered and input all info and requested documentation to be allowed some assistance only to receive an error message that I must select a plan of the “no plans available” listed on the page. Now that is just plain cruel.

  22. I have been good customer for years all the sudden a few months ago , I started having trouble with website, forst I would pay and they would not add to my phone ,this happen 2 months I had to talk to customer service online. Then when I would try to add minutes online computer said it didn’t recognize my # so for months I used online customer service to buy minutes which takes 3 times as long , I not only am not receiving my anytime minutes now I cant even access your website

  23. I need some answers to a couple questions. I need to replace my phone it is broke who do i contact? Can I just buy a phone from like Wal-Mart ? And do I buy a prepaid or a contract phone? Can someone from reachout contact me please.

  24. My phone didn’t reset my min. for jan 2015. Can you tell me what happen?I have grandsons that have health issues and I need my phone, I had to borrow one but they want their phone back. Please can you what went wrong.

    Thank You
    Dennis (removed)

  25. HELLO,MY NAME IS LILLIAN HAYES I AM A REACH-OUT WIRELESS PHONE .MY CELL #(removed) PEOPLE HAVE TRIED TO CALL OR TEXT ME MY PHONE TELLS THEM MY PHONE IS DISCONNECTED.I EVEN TRIED TO TEXT AND NO TEXT WILL GO OUT.WOULD IT BE POSSIBLE FOR ME AS A DISABLED SENIOR TO GET THE NEW PROGRAM THAT ALLOWS 1000 MINUTES A MONTH”WOULD YOU PLEASE SEND ME AN E-MAILTO LET ME KNOW IF MY PHONE IS DISCONNECTED IF NOT SEE IF I QUALIFY TO GET THOSE FREE EXTRA MINUTES FREE ON MY REACH-OUT LIFELINE…..

  26. Last Wednesday I returned a cell phone to you that had a broken screen. It was mailed in an envelope provided by Reach-out for used cell phones that should be recycled. A letter was enclosed explaining what had transpired. Since you provided me with the only source of communication that was available to me, I am at a loss as to what needs to be done to acquire another cell. Please advise…

  27. I’m moving to a different carrier. The agents don’t speak fluent English. They always use cookie cutter responses. So they can’t answer your questions specifically. For example I asked one of the agents online why the iPhone 5S phone would not work with Reach Out although it should according to their phone specification requirements. He kept replying (paraphrased), “The phone will not work.” I waited a whole hour for the reason why. I felt like I was speaking with a automated machine.

    Today I inquired about their broadband service. As usually they asked for my address and phone number. Only then did he proceed to say that they don’t provide broadband service? It doesn’t make any sense and I pasted what their webpage said, “REACHOUT WIRELESS.. Broadband Lifeline Pilot Project will study the effects of varying subsidy amounts, usage limits and access to digital literacy in certain areas of Ohio, Michigan, Iowa, Nevada, California, Louisiana, Mississippi, and New Jersey.” He then responded (paraphrased), “Ignore that. It is old information.” I’m done with Reach Out Wireless/Mobile.

  28. And no thanks. I’m not going to buy your overpriced seller refurbished 4 year old technology iPhone 4 with only 8GB memory for $129.99. That is total rip off. What are you going to do with 8GB. An update to iOS 8 will take 4.6GB of that.

  29. WOW!!! I can’t believe all of the negative comments! I’ve been with Reach Out Wireless for about 4 years now and I LOVE this company!! I live in Michigan and have had great service and great customer service since the beginning. When my battery went dead they sent me a free new battery and when my phone was damaged they not only sent me a free new phone but sent me a verizon flip phone like i requested! They said there were no guarantees that i would get the phone I wanted but I was blessed with exactly what i asked for. Thank you Reach out wireless and God Bless our American Government and God bless our President Obama!!!!!!!!

    • Yes sir/ma’am in today’s day and age we rely heavy on electronic devices, phone and internet for employment. Obama did some great things for the internet to become part of the lifeline package. A very smart move in our current economic crisis.

      • Before you start praising Obama,this lifeline program wasnt made or originated from him(Obama). It was thought of and designed by another three years prior. Then when everything was finalized and implemented,Obama was in office and he took the credit. So this is why everyone calls it the Obamaphone.

        • He added the broadband internet to the lifeline package. Much needed in a time of technical demand in the hiring process.

  30. Will not let me recertified says birthday is in correct phone (Not shown) ssh (removed) birthday is ?/??/????

  31. NOTE: ROW has not been accepting new lifeline customers since Feb ’15! No mention on the website, no one has notified the CA or Fed Lifeline programs and no idea if or when they will resume. Sites like this don’t have dates on their blog posts, the most recent reply here is from 09-13-2014.

  32. I have tried to get this resolved over the last 4 months to no avail…..you owe me the money for the phone($87) I ordered and then returned, because you failed to download a booklet for the phone to my email over an entire month….it cost me $17, the 1st time…then you sent me another phone( that I did not order), that was rattling around in it’s box….you told me not to open it…I didn’t…that cost me $6….I was told yesterday that you have all the receipts showing that you have both phones in your possession…..I was left yesterday, sitting on the phone(again) for an hour and a half for a supervisor….no one answered…today someone called and we had a bad connection, I gave them the other phone # for my home, they said they would call right back…AND THEY DIDN’T……I have racked up, 678 minutes, trying to get this resolved……I have now contacted Social Security, The Better Business Bureau and an attorney………I have met ALL your requirements……..I am tired of your tattics and will get my money…..you owe it to me! Just pay me what is rightly mine!!!! SKK 6-10-2015

  33. I have been getting 4 or 5 texts and auto phone calls from reachout telling me to make a call 1 min each month or loose phone service. text stop to no. still get texts and calls. the only way i can stop it for the day is to make a call burning my min. up for unessary phone call, how do i get this to stop!!!

    • Your phone must use 1 minute a month to stay active? Doesn’t sound to unreasonable. If only the cost per minutes was at a lower rate.

      -ROWH

  34. I need a replacement phone,the one I have doesn’t work 1/2 the time, how can I get a replacement, thank you

  35. my phone no longer works right, how can I get a replacement phone,can you help me, thank you

    • We can help you fix your phone or you can browse a list of compatible reachout wireless phones.
      -ROWH

  36. I really like this phone, but it needs to be replaced won’t hold charge.? Constantly needs recharging. How do manage this transaction? Or where? I live alone do not call much but it is not a good feeling when I do not have it. Even walking my dog, I feel lost when it is not charged. To call is impossible, the same message repeated and gets nowhere. Never get to talk to a person, except once, someone in a foreign country you can’t hear or understand.??

    • You need a new battery. Send me the phone model number and the battery serial. With this information i can find you a compatible Reachout wireless battery at the cheapest rate over the internet.
      -ROWH

  37. I have been with Reachout for a long time and every Month I have been calling this number to reaffirm my continue account (1-888-820-6002) but this Month I have been calling since August 4th at least two or three times a day, and all I get is this line is busy please call back later…What do you advise me to do???

  38. I have tried and tried for probably over a month to get in touch with this reach out company so I can be recertified. I can never reach anyone when I ask to speak with a representative, I always get cut off!!!!!!!! HELP HELP HELP.

  39. My razor government phone is not working correctly, need help finding out who I talk to about fixing it or getting a different one. I cant make calls or receive calls so I cant make my monthly allotted calls an don’t want to get shut off, please help me with this, or tell me who to contact I have been with this company for 8 years, Thank you, Christy Calvert

    • Compatibility

      iOS 8.3 and iOS 8: Apple requires an iPhone 4S or newer and iPad 2 or newer to update the latest software. The iPhone 4(2010) is incompatible.

      The iPads mini, iPad mini 2 tablets, iPod touch 5th generation also work with the new iOS-8.

      iOS 8 works on almost as many devices as iOS 7
      Notes: iOS 8 had been running slowly on the iPhone 4S and iPad 2 given the older hardware specs.

      These older devices should be running more smoothly as of iOS 8.1.1 with a small performance boost.

      But if your looking for ISO-8 I would contact tony stark and see if he knows where the cloud of stray ISO-8 elements hang about.

    • How to Install iOS 8 on iPhone/iPad/iPod touch
      One way to get iOS 8 on your iPhone/iPad/iPod touch is to install iOS 8 directly from your device. Make your network or Wi-Fi connection stable, and have your device fully charged before downloading IOS8.

      1) On the mainpage of your iPhone iPad or iPod touch, open Settings and click the “General” option, and then select “Software Update”.

      2) Click the “Download and Install” button to begin download the iOS 8 files.

      3) Once the iOS 8 installation package is downloaded, click “Install Now”. The device will restart. Your all done.

  40. My phone has quit working. I can receive calls but can’t answer, can’t text, key pad will not work, can’t access contacts, can’t use alarm, access pictures. In other words, the phone is useless. I’ve sent a message through your contact page but haven’t received any reply. I gave my email address. My home landline number is 229-xxx-xxxx. Any assistance is appreciated.

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